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FAQs & Delivery

Delivery & Returns and other FAQs


We dispatch to the UK and Worldwide.

The standard dispatch time for off-the-shelf items is 3-5 working days (UK) and 7-10 days (worldwide) but dispatch times for different items can vary

Making a Purchase

Making a purchase could not be easier. Simply browse our online shop and add any items that you wish to buy into the shopping basket. After you have finished your selection, choose how you would like to pay and complete the payment process.

We accept orders online via Paypal and offer a secure debit/credit card facility through PayPal. We also accept telephone orders. We do not accept cheques or postal orders.

Payment and Security

We accept payment by credit or debit card via the online Paypal system. We also accept payments via PayPal.

Shipping and Handling

Our postage and packing costs are dependent on the items in your order and your delivery location. Please note that parts of your order may be dispatched separately. This will be at no extra cost to you, the customer.

Delivery Destinations

We ship worldwide. P&P costs are shown at checkout as accurately as possible, given what we know to be true at the time. However, we reserve the right to hold any order where actual P&P differs widely from the online amount charged. In such cases we will contact you if postage costs are going to be higher than those stated when you placed the order.

How to contact Woof by Bailey

Use the contact us form on the website. Or if you prefer, email is the quickest way to reach us and for us to respond. Email us at 

Returns and Exchanges

For product returns or exchanges please contact us via email at for the relevant form(s) and returns address(es). Please note that some items are non-refundable. Please see our Terms and Conditions for full details.

Faulty or Damaged Items

Please retain the item and contact us via email at Please see our Terms and Conditions for full details.

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