Terms and Conditions

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Woof by Bailey is a UK based company that ships its goods worldwide. All goods are dispatched from the United Kingdom.

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1- How to make a Purchase

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Buying goods from Woof by Bailey couldn’t be easier. All you need to do is look through our range of products and then simply add any items that you wish to buy into your shopping basket. Once you have finished browsing and made your decisions you then choose how you would like to pay and then complete the payment process.

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We reserve the right not to process any incomplete or incorrect orders. We reserve the right to refuse any orders that we deem are in breach of copyright or are unsuitable for sale to the general public.

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2- Payment and Security

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Woof by Bailey accept online or phone orders with payment by credit or debit card via a secure online payment system. Card details are entered via their secure PCI DSS compliant server. We do not store any debit or credit card details. Alternatively, customers may choose to pay via their PayPal account. We do not accept cheques, postal orders or cash for online or telephone orders.

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3- Shipping and Handling

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Woof by Bailey ships worldwide. Our postage and packing (P&P) costs are dependent on your delivery location. Please note that parts of your order may be dispatched separately. This will be at no extra cost to you, the customer.

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P&P costs are shown at checkout as accurately as possible, given what we know to be true at the time. However, we reserve the right to hold any order where actual P&P differs widely from the online amount charged. In such cases we will contact you if postage costs are going to be higher than those stated when you placed the order.

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At checkout, please enter the delivery address and postcode carefully and check it before proceeding. Woof by Bailey will not be held responsible for errors or omissions in the delivery address or for goods that do not arrive due to an incorrect or incomplete delivery address.

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The standard dispatch time for off-the-shelf items is 3-5 working days but dispatch times for different items can vary. If an item's dispatch time is longer than 3-5 working days it will be stated on the product page or if the dispatch time changes after you have placed your order we will contact you and inform you as soon as possible.

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4- Customs and Duty

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The customer is responsible for the importation of products into their country and must obey the regulations set by that country. Parcels may be subject to import duties and tax, which are levied once a shipment reaches your country. Any additional charges for customs clearance are the customers' responsibility.

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5- Faulty or Damaged Items

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In the unlikely event that your goods are broken, damaged or faulty, please retain the item(s) and contact us regarding a replacement. We will ask for details and a photo to be emailed to us. In some cases, where the item needs to be inspected or a photo cannot be provided, the item will need to be returned to us. Please retain the item(s) and contact us for further instructions.

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6- Returns and Exchanges

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Returns and exchanges are accepted providing that we have been informed by email within 14 days of receipt and the item is returned in its original unused condition (resalable condition with any labels and/or packaging still intact) to the specific address provided by us (please email us for exchange/return form). This must be done within 14 days of the issue of the return/exchange form. Faulty or damaged goods will be replaced or refunded in full (please see the 'Faulty or Damaged Items' section below). For all other returns or exchanges, the customer is liable for postage costs and refunds will exclude the cost of P&P.

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Please allow 1-2 weeks for exchanges and returns to be processed.

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7- IMPORTANT INFORMATION: For all returns and exchanges you must first contact us via email at info@woofbybailey.com. Please state your order number, the item for return/exchange and the reason for the return/exchange. We will then issue you with a returns address. You must return the item(s) within 2 weeks of the return/exchange request, to the address supplied. In the case of exchanges, you will be liable to pay any extra amounts due for the new product and you may also be charged for re-dispatch. You will be informed of any charges before we proceed with the exchange.

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Woof by Bailey is not responsible for return postage or packages that do not reach us and we will not refund or exchange returned items that become lost. The customer is therefore advised to send returns via recorded or special delivery or any other manner that ensures the parcel is guaranteed to arrive, tracked or covered for the full cost of the item(s).

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8- Cancellations

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Orders can be cancelled up to the point of dispatch. All online purchases have a 'cooling-off period'. If you have changed your mind about your purchase and the product(s) are complete and in an unused and undamaged condition, please let us know of your intention to return your purchase within 14 days of receipt. You must contact us first before sending the item(s) back as we will need to issue you with a returns form and return address. You then have another 14 days to actually send the item(s) back.

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Please note that, as in the case of all returns and exchanges, you will be responsible for the cost of the return unless we delivered the item to you in error, or if the item is damaged or defective.

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9- Non-receipt of Goods

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Before contacting us, please check the dispatch time of your item and also allow for delivery time. If that time has passed, please let us know that you have not received your goods. We must be informed of non-receipt of goods in a timely manner. Any declaration of non-receipt of goods made three weeks after the goods should have arrived may not be considered.

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The first thing we will ask is for a confirmation of the delivery address. We will also ask you to please check at your local post/sorting office, in case your parcel is being held there.

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If enough time has passed and the above checks have been completed, the parcel may be classed as lost. Please note that an order can only be classed as lost by Royal Mail if at least 15 working days or more have passed since the item was due to be delivered to a UK address (20 working days or more for Europe). Refunds or replacements will not be processed until that time has passed, unless otherwise agreed.

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10- Articles and Information

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All articles posted on this website are informative only and are not written by a vet or other professional. Reliability, accuracy or completeness is not implied. The information provided is given in good faith and is not intended to replace the advice of a qualified veterinarian. Woof by Bailey and the authors are not liable for any accuracy or otherwise of information or advice given in the articles and blogs.